Complaints
If you are not completely satisfied, please do not hesitate to contact us. Your well-being is important to us! We are happy to help you and will quickly find a solution together. You can reach us by:
- e-mail at contact@functional-cosmetics.com,
- via our contact form or
- by phone at +49 7621 1579 811 or in Switzerland +41 61 262 1000.
Returns
Returns must be sent to the correct shipping warehouse:For returns from Germany and all other countries except Switzerland, the following address must be used:
Functional Cosmetics Company AG
Distribution Center
Schwarzwaldstr. 31
79539 Lörrach
Germany
For returns from Switzerland and Liechtenstein, the following address must be used:
Functional Cosmetics Company AG
St. Jakob-Str. 84
4132 Muttenz
Switzerland
Return costs
- If there is an error on our part, please let us know. We will take care of everything else and send you a return label immediately.
- Exchange: Returns are to be paid by the customer. We will take care of the new shipment.
- The costs of returns (unwanted goods) (outside the 14-day cancellation period) are to be borne by the customer. For returns under 500g: If you send the shipment as a "goods shipment" and unglued, i.e. only closed with a flap, in the original card to the post office, the shipping costs are low.
- Returns without postage paid and without notice (and outside the 14-day cancellation period) will not be accepted and will be returned to the customer. Any additional fees incurred are to be borne by the customer.